FAQs
Consignment Questions
How do I get a bag?
Click here to order a bag - it’s just $12.99. Your bag with prepaid mailing label is valid for 180 days.
Do I have to pay to ship my clothes to you?
No, Bagsy picks up the return shipping. All you have to do is fill the bag (please do not overstuff, you can always order another bag), seal it, and take it to your local USPS drop off location. Please return bag within 180 days and retain your receipt for proof of mailing until Bagsy confirms receipt.
What type of clothes do you accept?
Bagsy accepts clean, gently used, classic children's clothing, as well as items that are new, with tags (NWT). Please see our brand list and guidelines for further information.
What brands do you accept?
Our complete list of brands can be found here. It is difficult to list all brands, so if you have a question about a brand you do not see, or your item is handmade, please drop us an email.
What sizes do you accept?
Bagsy currently accepts boys and girls clothing size 0-12 years.
Do you accept monogrammed clothing?
We currently only accept single-letter initials. Please do not send items with more than one letter in the monogram or items from which a monogram has been removed.
Do you accept shoes?
We do accept shoes, but only if they are in excellent condition or new with tags (NWT). For shoes, we only accept the following brands:
- Sun Sans
- L'amour/Lamour
- Elephantito
- Old Soles
- Footmates
- Willits
- Mini Melissa
- Angel Baby
- Keds
- Hunter
- Jack Rogers
- Livie & Luca
- Ugg
- Natives
- Cientas
- Keen
- Clarks
- Birkenstock
Do you accept bathing suits?
We do accept bathing suits, but only if they are new with tags (NWT) or in excellent used condition.
What if I cut the tags out of the clothes, will you still accept them?
Yes, please let us know the brand and size when you send the items. If we do not know the size, we cannot accept the item.
What are your quality standards?
Bagsy only sells well-cared-for items. All clothing must be freshly laundered or dry cleaned before being sent to Bagsy. Please do not send any clothes with obvious stains, rips, or wash wear. We accept very few items made from knit fabric. All knit items must be in excellent condition or NWT.
How long does it take to process a bag?
Our average processing time is 2-4 weeks from arrival. Upon arrival, you will receive an email from Bagsy with instructions to add your PayPal information to your account. Peak processing times may be longer.
What happens to the clothes that are not accepted?
You have the option of purchasing return service for the items Bagsy does not accept, or Bagsy will donate unaccepted items to one of our nonprofit partners.
What is return service and how do I select it?
When you request a consignment bag, please select Return Service if you want Bagsy to return items that are not accepted for sale on our site. Return service is $15.99 per bag and is charged in advance. Please note that items from brands not included on our accepted brands list are not eligible for return service, so please ensure that the items you send are from brands we accept. Items from brands not listed on our brand list will not be returned. Accepted items that do not sell during the consignment period are not eligible for return.
Can I specify prices?
No. Bagsy works hard to keep up with current resale prices for all the items we handle. We always work to get top dollar for every item.
Will my items ever go on sale?
Yes. Bagsy reserves the right to lower the sales price at any time and may also run promotional sales. If a customer uses a discount code, the discount is shared between Bagsy and the consignor.
How long do you consign items?
Typical consignment terms last 60-90 days, but that period may be extended based on the season and style of the item.
What happens to the items that don’t sell?
Items that are accepted but do not sell during the consignment period are donated and are not eligible for return service.
How much will I earn?
Our consignment structure is 60/40. You will earn 40% of the sale price.
How do you pay out?
All funds from sales will be available to consignors as soon as payment settles. Depending on the payment method used, settlement can take anywhere from 2-12 days. Earnings can be claimed and transferred to your PayPal account at any time.
How do I cash out?
Any available funds can be transferred from your account to your PayPal account upon request. Cash outs are not automatic. Please sign in to your account to view your sales stats. After an item sells, it can take several days for the payment transaction to process, so it may take up to a week before the sale credit appears in your account. To cash out, select the CASHOUT link in your Bagsy account and follow the instructions provided.
Can I use my earnings to shop on the Bagsy site?
Yes. Available funds can be transferred to PayPal or converted to Bagsy Reward Points. Reward Points can be redeemed at checkout. $1 = 1 Bagsy Reward Point. To convert your earnings to Reward Points, select the CASHOUT link in your Bagsy account and choose the Reward Points option. Please note that earnings converted to Bagsy Reward Points cannot later be converted back to cash and may only be used for purchases on the Bagsy site.
Do my funds expire?
Funds are available for cashout or conversion to Bagsy Reward Points for one (1) year after payment has settled. For transfer to PayPal, funds must be transferred within 1 year of sale. Funds still on account after one year will be transferred to Bagsy Reward Points that can be used only for shopping the Bagsy site. Please note that all reward points expire 365 days after the most recent points deposit.
Shopping Questions
How do I know the clothes are in good condition?
Bagsy only accepts clothes that are in good used condition. If there is a defect or flaw, it will be noted on the item description.
What does small flaw mean?
A small flaw refers to a tiny pull or small stain that is not noticeable while the item is being worn.
What does “good used condition” mean?
Unless an item is NWT or NWOT, it has been worn but well cared for. Unless otherwise noted, items will be free of defects.
What do NWT and NWOT stand for?
NWT means the item is unworn and still has original tags attached. NWOT means the item is unworn, but the original tag is no longer attached. Some manufacturers do not attach actual tags to their items. These items are listed as NWT even though they will not have an actual tag attached.
How long does it take to receive the items ordered?
Items are typically shipped within 2 business days of order receipt. Shipping time depends on the shipping method chosen by the customer. During sales promotions, order processing times can take up to 2 weeks, depending on the volume of orders.
Can I return items purchased?
Bagsy does not accept returns. We make every effort to describe each item as accurately and thoroughly as possible with regard to size, color, fabric, and flaws. If you have a question about a specific item before purchase, please email us at [email protected] and we will try to provide a thorough answer. Please note that we are unable to provide measurements for specific items.
Can I modify an order after it is submitted?
We are unable to modify an order once it has been placed.
What if there is an issue with my order?
If you feel there is an issue with your order, please email us at [email protected] within 7 days of receiving your order. We are unable to assist with orders that have been held for more than 7 days.
Do you ship internationally?
No, not at this time.
How much is shipping and handling?
Shipping and handling is reflected in your shopping cart. Bagsy ships USPS Priority Mail or USPS First Class Mail. The shipping method is selected by the buyer at checkout. Rates are determined by USPS based on weight and the ZIP code distance from the Bagsy warehouse. Packages over 15 ounces are not eligible for First Class shipping.
PLEASE NOTE:
Once your package is picked up by USPS, Bagsy no longer has control over the delivery process and has access only to the same tracking information available to you. Bagsy is not responsible or liable for shipping delays once the package leaves our hands, or for packages that are lost or stolen. If you have an issue with your shipment, please contact USPS for a geotracking reference before contacting Bagsy.
DELAYS / LOST / STOLEN PACKAGES
If your item has not been delivered by the expected delivery date, first review the tracking information and confirm the expected transit time for the shipping method selected. Please remember that Priority 2-Day means 2 business days after the order is processed. Weekends do not count, and orders placed after 12 p.m. will be processed the next business day.
If tracking shows that your package was successfully delivered, please check with other members of your household, neighbors, or a doorman who may have accepted the package for you. You may also contact the courier and provide your tracking number to request a geotracing reference number. Bagsy is not responsible for lost or missing packages that tracking shows were successfully delivered to the order address.
Do you offer gift cards?
Not at this time.
Does Bagsy charge sales tax?
Bagsy collects sales tax for items shipped in the state of Tennessee.
What forms of payment are accepted?
Bagsy accepts Visa, Mastercard, Amex, and PayPal.
What are reward points?
Reward Points are interchangeable with money and can be used toward purchases on shopBagsy.com. From time to time, Bagsy may offer other promotions to earn Reward Points.
How do I see if I have Reward Points?
Sign in to your account and click on the "My Referral Reward Points" link.
My Account Questions
How do I edit my account information?
You can make changes to your account at any time. Sign in to your account and click on “Account Information” and “Address Book” to manage your password, contact information, addresses, and email subscription preferences.
What do I do if I forget my password?
Please follow the link to reset your password on the sign in page.
How do I change my password?
Under My Account, any account information can be edited, including your password.
How do I cash out my account?
You may move your available account balance to PayPal at any time. Sign in to your account and follow the CASHOUT instructions. You may also convert your available balance to Bagsy Reward Points to shop on the website.
How will Bagsy know my PayPal ID?
Please enter your PayPal ID in your account information. In the Marketplace options of your account, click on My Profile. At the bottom of the profile page, there is a box where you can enter your PayPal ID.
Can I request a check?
We prefer that our consignors use PayPal. PayPal is widely accepted and makes it easy to transfer funds directly to your bank account.
Can I spend my credit on the Bagsy site?
Yes! You can convert your available earnings to Bagsy Reward Points. Reward Points (1 point = $1) can be used at checkout just like cash.
How do I transfer my earnings to PayPal?
Please sign in to your account and check the seller dashboard. If funds are available, select the CASHOUT option and follow the instructions to transfer them to your PayPal account. Funds do not transfer automatically; you must request the transfer.
Are there fees associated with using PayPal?
PayPal fees may apply when funds are transferred to your PayPal account. Please refer to PayPal’s current fee schedule for applicable fees.
How can I avoid paying PayPal fees?
If you convert your earnings to Bagsy Reward Points for shopping on our site, no PayPal transfer is involved.
How do I add a bank account to my PayPal account?
Please see the instructions on the PayPal website.
How do I unsubscribe?
After signing into "My Account", go to "Newsletter Subscription" link to manage your email preferences. You can also unsubscribe using the link at the bottom of our email newsletters. You will still receive system emails regarding purchases and consignment.
How do I delete my account?
Please email us at [email protected] to delete your account.